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General provisions

The Terentiev-Benefis-Art SRL company, hereinafter the Benefis Company, is a manufacturer of professional ballet costumes, tutus, rehearsal clothes, and carnival costumes. The location of the company is the Republic of Moldova, Chisinau. 

The website www.benefisshop.com belongs to the Terentiev-Benefis-Art SRL Company. When placing an order in the online store on the website, the Buyer accepts the Terms of sale of goods/products, based on the legislation of the Republic of Moldova on e-commerce, presented below. The relationship between buyer and seller is established on the basis of consumer protection legislation. The Seller reserves the right to change these Terms and Conditions, and the Buyer is obliged to monitor the changes.

 The main line of activity of "Benefis" is the production of professional ballet tutus and stage costumes, which are sewn in the most sophisticated and classical ballet traditions. Manufactured products correspond to standard samples. The company employee are specialists in the field of creating professional ballet stage costumes and  rehearsal ballet clothes. The ballet costume masters of the Benefis Company create truly masterpieces, embodying the wonderful ideas of the company's designers, without deviating from classical ballet traditions.

Protection of personal information

Personal data of clients obtained on the website www.benefisshop.com  is under the protection of the Benefis Company. By using the website www.benefisshop.com, you automatically agree to the collection and processing of personal data that is necessary for processing/confirming/executing orders. Personal data is processed only for lawful purposes, such as providing the products you order, promotions, Google analytics, cookies and notifications/newsletters. All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by legislation on the protection of personal data. 

Personal data is collected from clients in order to fulfill customer orders in a timely and high-quality manner. Personal data includes: First names, last names, company names, postal addresses, telephone numbers, customer emails. The above personal data may be transferred to postal and customs services for the delivery of orders to product recipients. All personal information is contained within a secure network and is only accessible by a limited number of persons who have special access rights to such systems. They keep information confidential. In addition, all credit information provided by customers when paying for orders is encrypted using Secure Socket Layer (SSL) technology. We use commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information on the site. Data transmission over the Internet or wireless network cannot be completely secure. Therefore, like other companies, we cannot guarantee the security of the information that the Buyer provides, so the Buyer will do so at their own risk and knowledge.

Return policy

Claims for returning goods are accepted within 14 days from the date the buyer receives the order. If this period is exceeded, no refund will be made.

Returns are possible in the following cases:

  1. the goods arrived dirty, torn as a result of mechanical damage to the packaging and in the event that the recipient makes an official complaint to the postal service;
  2. the wrong product arrived (the product model differs from the code specified by the client in the order form);
  3. in case of gross violation of the customer’s dimensions (more than 5 cm), not counting leaving a small margin for growth and loose fit.

If one of the above points is confirmed, the buyer can send the order back, and the manufacturer will return the entire cost of the product or exchange it for a new one (with shipping  cost compensation).

Privacy policy

Information about orders and personal data of customers is confidential and is not subject to disclosure to third parties without the consent of the customer. In accordance with the legislation on the protection of personal data, the service provider processes personal data. Personal data is processed in good faith on the basis and in accordance with legal regulations. The processing of personal data is carried out using mixed methods (automatic and manual) in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of data subjects.

The supplier collects and processes only personal data provided by consumers when placing an order: first name, last name, telephone number, address, postal address.

Personal data is used solely for the purpose of administering the site, to provide access to information, in particular for the delivery of orders or to contact the consumer for the purpose of delivery. Thanks to this information, users and consumers become aware that their personal data (first name, last name, telephone number, address, postal address) will be processed and used. The service provider processes the personal data of users and consumers, which is provided when browsing, using and registering on the website www.benefisshop.com

Any information provided by users and consumers of the website www.benefisshop.com will be considered and will constitute direct  consent to the use of personal data by the Provider.

The provider will not disclose to third parties any available data without the consent of the data subjects, and will not trade, exchange, disclose this data to other persons, with the exceptions provided for by current legislation (at the request of government agencies, legal entities, courts, or persons  authorized to process personal data).

Personal data may be processed and used by the Provider for statistical purposes and further promotion.

The service provider complies with personal data security requirements and ensures the protection of consumer data and protects it from loss, destruction, distortion/falsification or disclosure to third parties.

Service provider employees are required to maintain the confidentiality of consumers' personal data. The processing of personal data will be carried out by an authorized person of the Supplier.

The Provider uses security methods and technologies in accordance with current legislation.

The provider does not collect transaction-related information, for example number of card, validity period, country of origin.

For more details and information, any interested person can contact info@benefisshop.com or call +373 69122535

Contact information

Legal name of the company: Terentiev-Benefis-Art SRL

C/F 1004600021758

Legal address: Chisinau, str. Banulescu-Bodoni 43, ap. 10

Physical address: Chisinau, str. Banulescu-Bodoni 43, ap. 10

Contact phone: +373 69122535

Contact email: info@benefisshop.com